Effective Date: [DATE]
Thank you for choosing Kutaisi Tours and Experiences, provided by TravelKutaisi. We strive to ensure your satisfaction with our tours and experiences. Please read our Refunds Policy carefully.
1. Eligibility for Refunds:
1.1. Refunds are considered under the following conditions:
- Tour cancellation by TravelKutaisi.
- Significant issues or dissatisfaction with the tour, subject to review.
2. Initiation of Refund:
2.1. To initiate a refund request, please contact our customer support at infortravelkutaisi@gmail.com within seven (7) days from the tour/experience date.
2.2. Clearly state the reason for your refund request and provide any relevant supporting documentation.
3. Review and Approval:
3.1. Each refund request will be reviewed on a case-by-case basis.
3.2. TravelKutaisi reserves the right to approve or deny requests based on the circumstances.
4. Refund Timeframes:
4.1. Approved refunds will be processed within 14 business days.
4.2. The actual time for funds to appear in your account may vary based on your payment provider.
5. Fees and Costs:
5.1. If a refund is approved, any associated costs, such as transaction fees, will be deducted from the refund amount.
6. Contact Information:
6.1. For assistance with refunds, contact us at:
TravelKutaisi
17 Sarajishvili str. Kutaisi, Georgia
Email: infortravelkutaisi@gmail.com
7. Changes to the Policy:
7.1. This policy is subject to change. Any updates will be effective immediately upon posting on our website.
Thank you for choosing Kutaisi Tours and Experiences. We appreciate your understanding and cooperation with our Refunds Policy.
8. Unforeseen Circumstances:
8.1. In the case of unforeseen circumstances beyond our control, such as natural disasters or unavoidable disruptions, TravelKutaisi reserves the right to assess refund requests on a case-by-case basis.
9. Non-Refundable Items:
9.1. Certain items or services may be non-refundable. This information will be communicated clearly during the booking process.
10. Customer Responsibilities:
10.1. Customers are responsible for providing accurate information during the booking process to avoid issues with the tour or experience.
10.2. Failure to adhere to provided guidelines, terms, or conditions may impact eligibility for a refund.
11. Cancellation by Participants:
11.1. Participants are responsible for understanding and adhering to the cancellation policy specified during the booking process.
11.2. Failure to cancel within the provided timeframe may result in non-eligibility for a refund.
12. Fair and Transparent Process:
12.1. TravelKutaisi is committed to a fair and transparent refund process. We strive to provide a resolution that is fair to both our customers and our business.
13. Governing Law:
13.1. This Refunds Policy is governed by and construed in accordance with the laws of Georgia. Any disputes arising out of or related to this policy will be resolved through negotiations or, if necessary, through legal proceedings in the competent courts of Georgia.
By engaging with Kutaisi Tours and Experiences, you agree to adhere to the terms outlined in this Refunds Policy.
For any additional information or clarification, please contact us at infortravelkutaisi@gmail.com.
26. Contact Information:
26.1. For any inquiries, concerns, or to initiate a refund request, customers may contact TravelKutaisi using the following contact information:
- Email: infotravelkutaisi@gmail.com
- Address: 17 Sarajishvili str., Kutaisi, Georgia
27. Language:
27.1. The primary language of communication for refund requests and related matters is English.
28. Exceptions:
28.1. Exceptions to the refund policy may be considered on a case-by-case basis at the discretion of TravelKutaisi. Any exceptions do not set a precedent for future transactions.
29. Updates to the Refunds Policy:
29.1. TravelKutaisi reserves the right to update, modify, or revise this Refunds Policy at any time. Any changes will be effective immediately upon posting on the website. Customers are encouraged to review the policy periodically for any updates.
30. Independent Legal Advice:
30.1. Customers are advised to seek independent legal advice if they have any questions or concerns about their rights and responsibilities under this Refunds Policy.
31. Acknowledgment of Understanding:
31.1. By making a purchase on the TravelKutaisi website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refunds Policy.
Last Updated: [DATE]